Great experience with these guys! Cut my interest rate in half. It was quick and easy and they were so nice to work with!

If I could give a negative star, I would. I started the refinancing process with RateGenius on 2/9. Everything was going very smoothly at first. The communication with Matt Fisher was ok. I got them everything they asked for and was told after I signed my contract that it was being sent for funding. A few weeks later (1.5 months after I started this process, I get a text from Matt saying I have to re-sign all of my documents because they put the incorrect VIN# on my contract. By this time, they had already called my insurance company and updated the lien holder to who my new lien holder was going to be. I have now had to pay twice to get my contract notarized. I was told 2 different times that it was getting ready for funding and that I should call my current lien holder and have them send me a refund for my GAP insurance. 2 weeks later, I still had heard anything additional from Matt. I called, text and emailed him. Finally he emails me last week, 2.5 months after I started this, and said that now, the new lien holder is requesting additional things, which I am assuming is because it's been like 2 months since this whole thing had started. Since this time, I had changed jobs and moved to another state. So, my employer had changed, my address had changed, the mileage on my car was more than when I started because I moved 12 hours away. So all of these things changed for me in the last month. When Matt responded, he said they had a list of items they have been waiting for from me and that his assistant should have asked me for items needed. Um, what assistant? I had not heard anything from ANY other person other than Matt Fisher. Then he proceeds to tell me that I can just cancel my application if I wanted to. ARE YOU SERIOUS??? When I started this process, I was told it would be easy and quick and should be completed within a month. I was approved with a payment that was $200 less than what I was paying because I had been working hard on my credit. I had another company I was going to go with, but Matt got my payment $15 less than what they could offer. So, I took a chance on RateGenius. This has literally been the most frustrating, unorganized, and disappointing process I have ever been through. There was nothing easy about this for me. Now I am back at square one and going with the company I was originally going to go with. Again, this was my experience. I wish I had as great of an experience as these other people had, but unfortunately, I was given Matt Fisher who didn't care enough to do his job to the best of his ability.